Privacy Policy
How joranthiqualo protects and manages your personal information
Introduction and Scope
joranthiqualo ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website at joranthiqualo.com or use our financial education services.
This policy applies to all users of our platform, including visitors, registered users, and subscribers to our educational content. By using our services, you acknowledge that you have read and understood this policy.
Last updated: January 2025
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, and contact details when you register for our services
- Educational background and financial experience level for personalized content
- Payment information when you purchase our educational courses
- Communications you send to us, including support requests and feedback
Automatically Collected Information
When you use our website, we automatically collect certain information:
- IP address, browser type, and device information
- Pages visited, time spent on our website, and navigation patterns
- Referral sources and search terms used to find our website
- Cookie data and similar tracking technologies
Important: We never collect sensitive financial information such as bank account details, credit card numbers (beyond payment processing), or investment portfolio data unless explicitly required for our educational services.
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Providing access to our financial education content and courses
- Personalizing your learning experience based on your background
- Processing payments and managing your account
- Sending course updates, educational materials, and important notifications
Communication and Support
- Responding to your inquiries and providing customer support
- Sending newsletters and educational content (with your consent)
- Notifying you about changes to our services or policies
Legal and Security
- Complying with legal obligations under UK data protection laws
- Protecting against fraud, unauthorized access, and security threats
- Enforcing our terms of service and protecting our legitimate interests
Legal Basis for Processing (UK GDPR)
Under UK data protection law, we process your personal data based on the following legal grounds:
- Contract: Processing necessary to perform our educational services
- Legitimate Interest: Improving our services, security, and business operations
- Consent: Marketing communications and non-essential cookies
- Legal Obligation: Compliance with applicable laws and regulations
Data Sharing and Third Parties
We may share your information with trusted third parties in the following circumstances:
Service Providers
- Payment processors for secure transaction handling
- Email service providers for course communications
- Analytics providers to understand website usage patterns
- Cloud hosting services for data storage and platform delivery
We never sell your personal data. All third-party providers are contractually bound to protect your information and use it only for the purposes we specify.
Your Rights Under UK Data Protection Law
You have the following rights regarding your personal data:
Access and Control
- Right of Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data
- Right to Restriction: Limit how we process your information
- Right to Portability: Receive your data in a structured format
- Right to Object: Opt out of certain types of processing
How to Exercise Your Rights
To exercise any of these rights, contact us at info@joranthiqualo.com with your request. We will respond within 30 days and may ask for verification of your identity to protect your information.
Data Security and Retention
Security Measures
We implement appropriate technical and organizational measures to protect your personal data:
- SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Access controls and staff training on data protection
- Secure backup systems and disaster recovery procedures
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Account information: Retained while your account is active plus 7 years for financial records
- Course progress data: Retained for 5 years after course completion
- Marketing communications: Until you unsubscribe or withdraw consent
- Website analytics: Anonymized after 26 months
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and analyze usage patterns. We use:
Types of Cookies
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us analyze website usage and improve our services
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant content (with your consent)
You can control cookie settings through your browser preferences or our cookie consent banner. Note that disabling certain cookies may affect website functionality.
International Data Transfers
While we primarily store data within the UK, some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place:
- Adequacy decisions recognizing equivalent data protection standards
- Standard contractual clauses approved by UK authorities
- Binding corporate rules for multinational service providers
- Additional security measures where necessary
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:
- Notify you via email if you have an account with us
- Display a prominent notice on our website
- Update the "Last updated" date at the top of this policy
- Provide a summary of key changes when appropriate
We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions About Your Privacy?
If you have questions about this privacy policy or how we handle your personal data, please contact us:
Email: info@joranthiqualo.com
Address: 91b Sicily Park, Belfast BT10 0AP, United Kingdom
Phone: +441618508999
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately.